Shipping and delivery

Shipping & Delivery Policy

Order Processing

All orders are processed within 1–3 business days (excluding weekends and public holidays).

Once your order has been dispatched, you will receive a confirmation email with tracking information.

Please note: During busy periods, processing times may be slightly extended.

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Shipping Methods & Delivery Times

We offer the following shipping options:

• Standard Delivery: 2–5 business days

• Express Delivery: 1–2 business days

Delivery times are estimates and may vary depending on your location and courier service.

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Shipping Costs

Shipping costs are calculated at checkout based on your location and selected delivery method.

We may offer:

• Free shipping on orders over a certain amount (if applicable)

• Promotional shipping rates during special offers

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UK Delivery

We currently ship across the United Kingdom.

For remote areas (e.g. Highlands, Islands), delivery times may be slightly longer.

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International Shipping (Optional Section)

If you ship internationally, include this:

We offer international shipping to selected countries.

• Delivery times: 5–10 business days (varies by destination)

• Customers are responsible for any customs fees, duties, or taxes.

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Order Tracking

Once your order has been dispatched, you will receive a tracking number via email so you can monitor your delivery in real time.

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Delays

While we aim to meet all delivery timeframes, delays may occur due to:

• Courier issues

• Weather conditions

• High demand periods

We are not responsible for delays once the order has been handed to the courier, but we will do our best to assist if issues arise.

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Incorrect Address

Please ensure your shipping details are correct at checkout.

We are not responsible for orders delivered to incorrect addresses provided by the customer.

If you notice an error, contact us immediately — we will try to update your order before dispatch.

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Click & Collect (Optional)

If you offer local pickup:

We offer a Click & Collect service.

• Orders are usually ready within 24 hours

• You will be notified when your order is ready for collection

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If you have any questions about your delivery, please contact us at:

• Email: [email protected]

• Phone: 07572860920