Returns and refunds

Returns & Refunds Policy

1. Overview

We want you to be completely satisfied with your purchase. If you are not happy with your order, you may be eligible for a return or refund in accordance with the policy below.

⸻

2. Eligibility for Returns

To be eligible for a return:

• Items must be unused, unopened, and in their original packaging

• Returns must be requested within 14 days of receiving your order

• Proof of purchase (order confirmation or receipt) is required

For hygiene and safety reasons, we cannot accept returns on opened or used tanning products.

⸻

3. Non-Returnable Items

The following items are non-refundable:

• Opened or used tanning lotions, sprays, or skincare products

• Gift cards or promotional items

• Items marked as final sale

⸻

4. How to Request a Return

To start a return, please contact us with:

• Your order number

• The item(s) you wish to return

• Reason for return

Once approved, we will provide instructions on how to return your item.

⸻

5. Return Shipping

• Customers are responsible for return shipping costs unless the item is faulty or incorrect

• We recommend using a tracked service, as we are not responsible for items lost in transit

⸻

6. Refunds

Once we receive and inspect your returned item:

• Approved refunds will be processed to your original payment method

• Please allow 5–10 business days for the refund to appear in your account

Original shipping fees are non-refundable (unless the item is faulty or incorrect).

⸻

7. Faulty, Damaged, or Incorrect Items

If you receive an item that is faulty, damaged, or incorrect, please contact us within 48 hours of delivery.

We may request:

• Photos of the item

• Your order details

We will offer a replacement, exchange, or full refund where appropriate.

⸻

8. Exchanges

We only replace items if they are:

• Defective

• Damaged

• Incorrectly supplied

If you need an exchange, please contact us to arrange this.

⸻

9. Late or Missing Refunds

If you haven’t received your refund:

• Check your bank account again

• Contact your payment provider, as processing times may vary

If you still need assistance, please contact us.

⸻

10. Contact Us

For all return and refund enquiries, please contact:

• Email: [email protected]

• Phone: 07572860920