Privacy policy

1. Introduction

We are committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect your personal information when you use our website or services.

By using our website, you agree to the collection and use of information in accordance with this policy.

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2. Information We Collect

We may collect and process the following data:

Personal Information:

• Name

• Email address

• Phone number

• Billing and shipping address

Order Information:

• Purchase history

• Payment details (processed securely via third-party providers)

Technical Data:

• IP address

• Browser type

• Device information

• Website usage data (via cookies)

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3. How We Use Your Information

We use your information to:

• Process and deliver your orders

• Manage bookings and appointments

• Communicate with you بشأن your orders or enquiries

• Improve our website and services

• Send marketing emails (only if you have opted in)

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4. Legal Basis for Processing (UK GDPR)

We process your data based on:

• Contractual necessity – to fulfil your orders or bookings

• Legal obligations – for tax and accounting purposes

• Legitimate interests – to improve our services

• Consent – for marketing communications

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5. Sharing Your Information

We do not sell your personal data.

We may share your information with trusted third parties, including:

• Payment processors

• Delivery/courier services

• Booking or website platforms

All third parties are required to handle your data securely and in accordance with the law.

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6. Data Retention

We only keep your personal data for as long as necessary to:

• Fulfil the purposes we collected it for

• Comply with legal and regulatory requirements

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7. Your Rights

Under UK data protection laws, you have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate data

• Request deletion of your data

• Object to or restrict processing

• Withdraw consent at any time (for marketing)

To exercise your rights, please contact us.

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8. Data Security

We take appropriate measures to protect your personal data from:

• Unauthorized access

• Loss or misuse

• Disclosure

However, no method of transmission over the internet is 100% secure.

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9. Cookies

Our website uses cookies to:

• Improve user experience

• Analyse website traffic

• Support website functionality

You can control or disable cookies through your browser settings.

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10. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of these websites.

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11. Changes to This Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page.

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12. Contact Us

If you have any questions about this policy or your data, please contact us:

• Email: [email protected]

• Phone: 07572860920